Get In Touch
24/7 chat support
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Customer support
prestipaws.shop@gmail.com
1569 Ave, New York,
NY 10028, USA
Frequently Asked Question!
We want to make shopping for your cat as convenient as possible! We securely accept major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options like PayPal, Apple Pay, and Google Pay for a faster, smoother experience.
Shipping costs depend on your location and the size/weight of your order. You’ll see the exact shipping cost calculated at checkout before you finalize your purchase.
As for delivery times, we typically process and ship orders within 1-2 business days. Once shipped, delivery within [Your Primary Country/Region] usually takes 2-5 business days. For international orders, delivery times can vary, so please check our Shipping Policy for more detailed estimates and international delivery information.
Absolutely! Once your order ships, you’ll receive a shipping confirmation email that includes a tracking number and a link to the carrier’s website. You can use this to follow your package’s journey right to your doorstep. Please note that it may take up to 24 hours for tracking information to become active after you receive the email.
We want you to be completely happy with your purchase! If you’re not satisfied for any reason, you can return most items. Items must be unused, in their original packaging, and in re-sellable condition. Please visit our Returns & Refunds Policy page for detailed instructions on how to initiate a return and for any exceptions.
We do our best to keep our popular cat products in stock, but sometimes high demand means items sell out quickly. If a product you’re interested in is out of stock, you can often sign up for an email notification on the product page to be alerted as soon as it’s back. We’re constantly restocking, so check back often!
We know every cat is unique! We strive to provide detailed product descriptions, including dimensions, materials, and recommended uses. We also encourage you to read customer reviews for insights from other cat parents. If you still have questions or need personalized advice, don’t hesitate to contact our team. We’re passionate about cats and happy to help you find the perfect match for your feline friend! Our 24/7 chat service is also available for immediate assistance.